Faq

Frequently Asked Questions

How often should I shampoo my hair ?

The frequency you shampoo depends on your hair type and your lifestyle. Oily hair types, work environments and sporty/active lifestyles will require more frequent shampooing. Daily shampooing is fine just be sure to use a range specifically suited to your hair type and its needs. 

What type of shampoo is recommended for hair loss ?

For hair loss issues we will recommend our Vlutase Sulfate free shampoo, It comes with a combination of salicylic acid it help clean our sebum and leave a clean hair and scalp. With a healthier hair root, hair loss issues will be reduce.

How do I make payment for online transaction ?

We have few payment method, you can pay via visa, mastercard, online banking and Paypal

Where can I buy K2 & Vlutase products other than online?

You may visit out K2 & Vlutase consultant (Professional Salon),Or you can drop us your area locate we will send you the consultant location that are nearest to you, you may visite them.

How long it takes to receive my order?

The average arrival time is 4-5 working days not included Sunday and public holiday and mainly depend on your location. Please allow an extra 5 days during the festive period/peak season. We appreciate your patience.

I am a hairstylist and I would like to be a retailer of K2 & Vlutase products, who should I contact ?

To become a retailer, you must contact the customer service of K2 & Vlutase. They will then give you the contact information for the appropriate representative. We thank you for your interest in our brand.

What if my item id damaged and not in the condition as describe ?

If your item has been damaged in the transit then we kindly ask to take a picture of how is the condition along with the box and send it to our customer service and we will solve the issues for you.

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